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Report a bug / Issue

If you find a bug in one of the tools, there two ways to report a bug:

  1. Leave a clear description of the problem inside the comment section of the tool.
  2. Leave a clear description of the problem on the Report a bug page (this page).

When you describe the problem please let me know:

  1. Which tool returned an error (URL or Name of the tool).
  2. Describe the bug.
  3. The bug occurred when performing a check for this (your)URL.

(This is also my personal to-do list!)

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46 thoughts on “Report a bug / Issue

  1. Betsy says:

    Hello. I am working to improve my domain authority and often check it here: and then follow it up by checking the backlinks. Yesterday, when I checked my domain authority, it had stayed the same but the page reported 0 links for the domain authority and for the page authority. When I look in Google Search Console, my links are still there. Can yo please tell me where my links went on this tool? Please tell me they haven’t gone away. Thanks for your help.

    1. Jasja ter Horst (admin) says:

      Hi Betsy,

      This is problem is probably caused by the MOZ API not responding, please give the tool another go today and let me know if it works as expected. (just checked you domain and got a DA 13 and PA 21 score , so all seems to be good).

  2. Becky says:

    I am trying to register on your site as a new user, but your registration form isn’t working. It takes me to a WordPress login screen, for which I don’t have the login credentials.

    1. Jasja ter Horst (admin) says:

      Hi Becky,

      You can set your own preferred password when opening the URL you’ve received by mail.
      If this doesn’t solve your problem just let me know.

  3. CarCap says:

    The Authority Checker doesn’t seem to work properly. It give a value of 1 to each and every site checked. >

    1. Jasja ter Horst (admin) says:

      Hi CarCap,

      Luckily this seemed to be a temporary glitch from the Moz API, so the tool works perfectly again.

  4. Ali Haider says:

    Bulk PA DA Checker tool is not working fine its showing 0 – 0 on every domain please Fix

    1. Jasja ter Horst (admin) says:

      Hey Ali,

      Thanks for mentioning this issue, I’m working on a solution.
      And I’ll post an update when the problem is solved.

      Jasja ter Horst

    2. Jasja ter Horst (admin) says:

      Just contacted MOZ today and they’ve solved the issue!

  5. Paul says:

    rel canonical renders on this page , and all product pages. Your rel canonical checker does not see this >> Bug.

    1. Admin says:

      Hey Paul,

      Thanks for the bug report. Please check this comment for further explanation..

  6. jesse says:

    Hi, the thousands separator is displayed as a “.” instead of a “,” which breaks sorting in tables. For example, the backlinks checker “total links” column has numbers less than and greater than one thousand so when the header is clicked to sort by that column a number like 13.245 appears between 12 and 14 instead of where it should be in the thousands.

  7. عالم حواء says:


    this is really good service but it is not working with other languages

    1. Admin says:

      Hi عالم حواء,

      This is indeed a problem, but to be honest at the moment it isn’t at the top of my prio list.
      At this stage my main focus is building quality tools able to process UTF-8 character / latin script.

      Thanks for pointing this out.

  8. Admin says:

    User registration problem solved. Login and password are sent by mail again.

  9. Realtycompass says:

    Hi Team,

    I am trying to check my domain authority in your DA test tool..
    But i am getting this message ” the submitted url doesn’t exist” can you please help me what is the issue..??

    Thanks in Advance..
    by mansur

    1. Admin says:

      Hi Mansur,

      The problem was caused by some server configuration issues. The problem is solved!
      Please try the tool again the view the results.

      If other / new problems occur just let me know.

  10. Admin says:

    Due to a server configuration issue, in some specific cases the bulk tools have problems connecting with external servers. I’m waiting for the hosting provider to preform a server update so these problems will be solved. To give users a better experience and to let them know what is going on, I’ve added automated feedback when this problem occurs.

    1. Admin says:

      Problem solved.

  11. Admin says:

    Updated the way long URLs are displayed using CSS (word-wrap: line break), to avoid ugly table and content rendering.

  12. chilly_bang says:

    If i have opened more then one tab with different tools and try to export results, so in any tab results are exported from the last opened tab/last performed search. E. g.: if i have internal link analyzer and bulk word counter, so in both of the internal link analyzer tab and bulk word counter tabs i export results from the bulk word counter. This issue could have to do with the same file name, which is applied to all exports.
    best regards from Berlin

    1. Admin says:

      Hi Evgeniy Orlov,

      Technically speaking this is not a bug… The variable name where the export array is stored is the same for every tool. This explains the issue you encounter.
      When I’ve got some time to figure out an effective solution, I’ll update the export function.

      Thanks for the feedback!

  13. shree ranjani says:

    hello i find that the website authority checker does give results,but couldn’t export to excel csv format..
    It shows blank sheet .

  14. David says:

    Hi there,

    The Bulk Page and Domain authority tool is only returning zeros as results no matter what domain I use.

    Is there a problem with this tool?



    1. Admin says:

      Hey David, thanks for the feedback. It seems the MOZ OpenSiteExplorer and MOZ API are experiencing some problems. I expect these problems will be solved after a couple of hours.

    2. Admin says:

      Update: Problem solved!

  15. bverdasco says:

    Hiya, the wordcount tool seems to have a bug. After processing results, it won’t display anything.
    Thanks for looking into it.

    1. Admin says:

      Hey bverdasco,

      Thank you for mentioning a bug. I just did a quick test and I can’t reproduce the problem you mentioned. Can you let me know for witch URL the problem occurred?


  16. Klaus Madsen says:

    Tool Canonical checker
    I’m not sure that your implementation is correct.
    When I fetch your test-page using telnet, I get the following headers:
    $ telnet 80
    Connected to
    Escape character is ‘^]’.
    GET /tests/canonical-header.php HTTP/1.1
    HTTP/1.1 200 OK
    Date: Thu, 19 Dec 2013 07:58:30 GMT
    Server: Apache/2.2.3 (CentOS)
    X-Powered-By: PHP/5.2.17
    Link: <;; rel=”canonical”
    X-Powered-By: PleskLin
    Vary: User-Agent,Accept-Encoding
    Content-Length: 1047
    Connection: close
    Content-Type: text/html
    In other words, your Link HTTP header is HTML-encoded. That does not seem right?
    When I test with a page that has the following non-HTML encoded Link HTTP header, it does not show up in the result:
    Link: ; rel=”canonical”

    1. Admin says:

      Thank you for mentioning this problem. I’ve solved the above issues.

  17. Admin says:

    Usability: General design
    Problem: The use of target blank to open external links in a new tab / window.
    Explanation: I’m looking for a jQuery solution to automate the process.

    1. Admin says:

      Problem solved.

  18. Admin says:

    Problem: unstable API connection, generating time-outs
    Explanation: Probably caused by overuse.

    1. Admin says:

      Problem solved. Switched from Seogadget API to MOZ API.

  19. Admin says:

    Usability: General design
    Problem: adding a sticky menu on scroll
    Explanation: Makes it easy to access the menu anywhere on the page (only for desktop users)

  20. Admin says:

    usability: General design
    Problem: adding a scroll to top button
    Explanation: Makes it easy to scroll to the top of a page

    1. Admin says:

      Added scroll-to-top button

  21. Admin says:

    Problem: Category descriptions missing.
    Problem: Display category description / intro text.
    Explanation: Add category description to WordPress template files.

    1. Admin says:

      Problem solved

  22. Admin says:

    Problem: General design
    Problem: Mobile rendering of forms and menu isn’t perfect.
    Explanation: Have to look into this.

  23. Admin says:

    Problem: Returning empty values (page rank)
    Explanation: Probably caused by a page rank 0, or temporary unable to retrieve page rank

    1. Admin says:

      Problem solved. Switched from Seogadget API to MOZ API.

  24. Admin says:

    Problem: Export problems.
    Explanation: Caused by some characters (probably part of the URL) messing up the different rows.

    1. Admin says:

      Problem solved.

  25. Admin says:

    Problem: The welcome user box design
    Problem: It just isn’t that good looking.
    Explanation: It needs to show user Gravatar and logout option.

    1. Admin says:

      Problem solved

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